To cancel an order you have placed with Sylvia Pippen Designs, you must contact customer support by email (firstname.lastname@example.org) or by phone (360-466-1978) AS SOON AS POSSIBLE as most orders go out within three business days. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support, you will need to provide your name, order number, and contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund or exchange (buyer pays return shipping and shipping for exchanged product).
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we will contact you immediately by email to notify you that the item will be placed on back-order. You may cancel the order by email if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within 1-2 weeks, depending on the item.
Shipping Policy for In-Stock Items
All items indicated to be in stock are shipped within three days of the order date (Pacific Time Zone). On some occasions, in-stock items ordered after 1:00 PM (PST) will be shipped on the following business day(s). A confirmation email is sent once the item leaves our shop.
DOMESTIC ORDERS: Orders sent via USPS Priority or Flat Rate Priority will normally have tracking information and a shipment estimate of 3-5 days. If you don’t have your tracking number emailed to you, please contact us for it; we are currently working on integrating shipping programs with the website so please bear with us. Tracking is not available for domestic orders sent via USPS First Class Mail; please allow 5-7 days for orders mailed via First Class.
INTERNATIONAL ORDERS: Delivery Confirmation is included for all international shipments. Orders shipped via USPS First Class come with Delivery Confirmation but limited Tracking; once the package leaves the US, the availability of Tracking is contingent on the shipping carrier of the destination country. Delivery times will vary with USPS First Class and may take up to 3-4 weeks. Orders shipped via USPS Priority Mail come with tracking, Delivery Confirmation, and a shipment estimate of 6-10 business days. Buyer is responsible for any import customs duties.
Every product you buy from Sylvia Pippen Designs comes with a 30-day limited warranty. The warranty applies to products that have been confirmed as defective by Sylvia Pippen Designs, which may be repaired or replaced (at our sole discretion). For assistance or to exchange a defective product, please call Sylvia Pippen Designs customer support at 1-808-981-2681.
If you have purchased one of our products from one of our wholesalers and not from us directly, we are still willing to work with you. Exchanges or replacements are allowed if your item is defective and we are determined to be at fault. If you would like a refund, please contact the store where you purchased the item as we cannot refund you since you did not purchase directly from us. We are also not liable for fabric kits that were not made and packaged directly by our company.
Online Return & Exchange Policy
Sylvia Pippen Designs will issue a full refund for most items returned in new condition within 60 days of the shipment date. IMPORTANT: All returns to Sylvia Pippen Designs must include the original receipt.
Exchanges are allowed for defective items only. To exchange an item, buyer must return the unwanted item (must be in salable condition) within 60 days. Once we receive the return, we will confirm receipt of the returned item by email, then issue the exchange item. You will also receive a confirmation email once a credit has been issued to your credit card or when the exchange item has been shipped. Buyer is responsible for return shipping costs and for shipping the exchange item.
Please contact our Customer Support for help in determining whether the item appears defective. If it is, we will provide instructions for returning the item. Buyer is responsible for return shipping costs, but in this case, shipping for the replacement item will be free of charge. If 60 days has expired for the item, we can only offer credit or exchange after the item has been returned to us.
Your privacy is important to us. For your own security, our website does not retain credit card or payment information from any purchases. That means that we are unable to charge your card for any further charges without your permission and without your credit card number. When you place an order online, you may occasionally receive promotional newsletters from us. However, we will never sell or give away your personal information to any third party under any circumstances.